Technical Support – Manufacturing Execution System

Full Time

What is in it for you?

3 weeks vacation
Upward mobility
Full Benefits

This position’s primary focus is on the technical support of Manufacturing Execution System (MES) and other process technology management systems (e.g. ERP, Serialization, T&T, etc.), running on the production shop floor. Additionally, an extra focus will be on other MES related activities, especially Recipe Design.

***** Role will rotate across the 3 shifts on 2 week basis *****

Principal Duties and Responsibilities :

  • Provide end user technical support for MES (Manufacturing Execution System) and Serialization
  • Support, install, configure and troubleshoot variety of MES and Serialization issues, software’s, computers/tablets and external devices on site or remotely
  • Provide application support such as issuing IT tickets, installing, troubleshooting, etc.
  • Liaise with IT assisting to manage firewall, antivirus and security of servers
  • Create SOP (Standard Operating Procedures), Work Instructions, Manuals and training materials for manufacturing operations
  • Generate manuals for users to execute day to day basic activities
  • Assist with integrating equipment with MES, such as Scales, pH Meters, Mixing Vessels, etc.
  • Understand and analyze user requests to identify the priority and impact
  • Study technical manuals and user guides in order to find and implement solutions to existing problems
  • Replicate technical issues encountered by the users for further investigation with Developers
  • Collect and maintain log of problems encountered on the shop floor by users and the respective solutions
  • Maintain and document hardware and software assets by location, department and user
  • Support and provide end user training on MES and other process technology management systems used on the shop floor
  • Liaise with IT assisting to apply system updates, patches, configuration changes as per established procedures
  • Execute tests and qualification protocols to support implementation of new systems and installation of equipment
  • Support creation of MES Master Batch Records (MBR) and documentation
  • Support the maintenance of MES Master data, MBRs, GMBRs, Library elements, EQM State diagrams etc. on an ongoing basis
  • Liaise with IT assisting to maintain MES software servers
  • Perform the duties of system admin and provide access rights to approved users
  • Complete all GMP Documentation correctly and in a timely manner
  • Complete all training assignments and maintain personal training records
  • Other duties as assigned

Knowledge, Skills and Abilities

  • Minimum Bachelor’s Degree in Engineering, Business or Computer Science
  • Working experience in a I/T Help Desk / Support – preferrably at least 2-3 years experience
  • Experience in a manufacturing environment. Pharmaceutical industry experience preferred with a sound understanding of Quality Assurance and Control.
  • Working knowledge of Windows Server, Windows 7, Citrix , Print Server
  • High level of proficiency in suite of Microsoft Office products (Word, Excel, PowerPoint, etc.)
  • Extensive Programming or computer logic knowledge/experience preferred.
  • Experience with documentation or technical writing
  • Strong listening skills and  ability to pick-up details from documents
  • Knowledge of process flow and logic diagrams/drawings.
  • Experience working with design or other software applications.
  • Excellent written and verbal communication skills, ability to communicate and work effectively in a team-based environment.
  • Previous exposure to fast paced demanding environments and under high pressure situations
  • Ability to do whatever it takes to get the job done
  • Strong customer service competency including effective written and oral communications skills.
  • Team Player
  • Personable, and able to maintain an excellent relations with users
  • Good organizational & time-management skills.
  • Priority setting ability within an entrepreneurial client community, a rapidly growing and changing company, and a wide and varied set of user requests

**Career Connections Canada Inc. welcomes and encourages applications from people with disabilities. To request an accommodation, please contact Career Connections Canada Inc**

Questions? To connect call – (905) 281-3538
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