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Air Freight Import Specialist

  • October 31, 2017

Air Freight Import Specialist

Responsibilities :

  • Processes, handles and distributes all required documents in the receiving areas
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Performs delivery arrangement
  • Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
  • Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
  • Interacts with Customer Service, Product, and Global Service Centers, if required
  • Creates/confirms transport order to ensure delivery of the shipment to the final customer
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
  • Checks responses from counterparts and finalizes validation of required documents
  • Follows-up shipment status in the Import area; identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Maintains excellent relationships with suppliers
  • Is responsible for identifying performance issues of suppliers, and proposes solutions to improve/correct performance
  • Performs IT systems related tasks to provide up to date information on shipment
  • Interacts with Customer Service, Product, and Global Service Centers, if required

Qualifications:

  • Post-secondary Education in a related discipline
  • Good knowledge of forwarding business, Air Freight Import and business systems
  • Good knowledge of Operational processes and systems
  • Ability to identify and meet customer needs in a pleasant and friendly manner
  • Strong administration skills
  • Results driven and attention to details
  • Strong telephone and e-mail skills
  • Excellent communication skills, both written and verbal

***Career Connections Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact Career Connections

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