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Air Freight Export Operations

  • January 31, 2018

Air Freight Export Operations


– Creates and confirms transport order to ensure pickup of the shipment at origin
– Processes air waybills on a daily basis Performs booking and booking optimization according to
internal guidelines as defined by Product
– Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
– Checks responses from counterparts and finalizes validation of required documents
– Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
– Develops relationship with allocated customers
– Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
– Takes and handles customer inquiries, e.g. Track and Trace
– Takes and registers all customer complaints
– Drives solution of customer complaints by solving it directly or assigning tasks to other function
– Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to
specialized claims handlers when documents are complete
– Takes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)
– Maintains excellent relationships with suppliers
– Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct
– Performs IT systems related tasks to provide up to date information on shipment
– Collaborates closely with the other departments for smooth handling of shipments and continuous updates
– Escalates issues, if required

– Processes, handles and distributes all required documents in the shipping area
– Performs booking and booking optimization according to internal guidelines as defined by Product
– Performs pickup arrangement
– Ensures customer requirements are met and takes corrective actions in case of deviations from customer
– Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
– Acts as key contact for allocated customers
– Stays informed on shipment and exception status for allocated customers
– Proactively informs customer on shipment status and exceptions
– Acts as first contact point for customer claims for notification and reception of claims and respective
document collection
– Interacts with Customer Service, Product, and Global Service Centers, if required


– Extensive knowledge of Air Freight Export Operations
– CIFFA DG Certification an asset
– Good administrative skills
– Results driven and attention to details
– Excellent communication and interpersonal skills
– Ability to identify and meet customer needs in a pleasant and friendly Manner
– Commercial attitude
– Good telephone and e-mail skills
– Good knowledge in English (verbal/written)

***Career Connections Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact Career Connections

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